Refund policy

Return & Refund Policy – Elvaré Store

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received

  • Must include original tags and packaging

  • A receipt or proof of purchase is required

How to Start a Return

To initiate a return, please contact us at:
📧 support@myelvare.com

If your return is approved:

  • You will receive a return shipping label

  • Instructions on how and where to send your package will be provided

⚠️ Important: Items sent back without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive:

  • A defective item

  • A damaged product

  • The wrong item

Contact us immediately at support@myelvare.com so we can resolve the issue quickly.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care items (beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you’re unsure about your item, feel free to contact us.

Exchanges

The fastest way to exchange an item is to:

  1. Return the original product

  2. Place a new order once the return is approved

European Union Customers

If your order is shipped to the European Union, you have the right to:

  • Cancel or return your order within 14 days

  • No reason required

Items must still meet the standard return conditions.

Refunds

Once we receive and inspect your return:

  • You will be notified about the approval status

  • If approved, your refund will be issued to your original payment method within 10 business days

⏳ Please note:

  • Processing time may vary depending on your bank or payment provider

  • If 15 business days have passed after approval, contact us at:
    📧 support@myelvare.com

Contact Us

📧 support@myelvare.myshpify.com

📞 Phone: +92 300 1234567
📍 Address: Punjab, Pakistan

We'd love to hear from you! Please reach out to us at elvaresocial@gmail.com, and we'll respond as soon as possible.

Note: We previously mentioned a 7-day return period. This has now been updated to a 14-day return policy for better customer convenience.